Refund policy

At StationerySupplyHub.store, your satisfaction is our highest priority. We understand that sometimes things may not go as planned, and we are committed to making our return and refund process as simple, fair, and transparent as possible.

Eligibility for Returns:

  • Items must be returned within 30 days of the original purchase date.
  • Products must be unused, undamaged, and in their original packaging.
  • Customized or personalized items may have specific return restrictions, which will be clearly indicated on the product page.

Return Process:

  1. Contact our support team at support@StationerySupplyHub.store or call (905) 815-9510 to initiate your return. Please provide your order number and the reason for the return.
  2. Our customer service team will review your request and provide a prepaid shipping label if the return is approved.
  3. Pack the item securely using the provided label. For your safety, we recommend using tracked shipping to ensure the item reaches us without issue.

Refunds:

  • Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
  • Refunds will be issued to your original payment method.
  • If the return is due to a defective or incorrect item, StationerySupplyHub.store covers all return shipping costs.

Exchanges:

  • Exchanges are processed in the same manner as returns.
  • Please contact support for guidance before sending any exchanges.

Our goal is to ensure that every customer is fully satisfied with their purchase. We strive to handle all returns efficiently and professionally, reflecting our commitment to high-quality service and trustworthiness.